[{"_1":2,"_3":-5,"_4":-5},"loaderData",{"_5":6,"_7":8},"actionData","errors","root",{"_274":275,"_276":277,"_278":279,"_280":-5,"_281":-5,"_282":-7,"_283":-5,"_284":285,"_286":285,"_287":285,"_288":289},"routes/dev-preview",{"_9":10,"_11":12,"_13":14,"_15":16,"_17":18,"_19":20},"kind","email","type","email:SupportTicketAdminEmail","html","

$\"TrueTenant$

New Support Ticket #1043

From: Sarah Mitchell (sarah.mitchell@example.com)

Role: tenant

Organization: Maple Property Group

Category: Screening issue

Description

My bank connection keeps failing at the income verification step. I have tried twice with RBC and it disconnects after the security question.

Reply To User

Or copy and paste this link into your browser:

https://app.truetenant.ai/superadmin/support/1043

Thanks for using TrueTenant!

Please retain this email for future reference.

","src","","identity",{"_273":64,"_35":69,"_70":71,"_72":64},"catalog",{"_21":22,"_23":24},"emailGroups",[51,52,53,54,55,56,57,58,59,60],"reactPdfs",[25,26,27,28,29,30,31,32],{"_33":49,"_35":50},{"_33":47,"_35":48},{"_33":45,"_35":46},{"_33":43,"_35":44},{"_33":41,"_35":42},{"_33":39,"_35":40},{"_33":37,"_35":38},{"_33":34,"_35":36},"key","pdf:rp-applicant-info","label","Applicant Info (react-pdf)","pdf:rp-credit","Credit Report (react-pdf)","pdf:rp-combined","Combined / Household (react-pdf)","pdf:rp-verification-rent","Rent Verification (react-pdf)","pdf:rp-verification-income","Income Verification (react-pdf)","pdf:rp-prescreen","Pre-Screening (react-pdf, no credit)","pdf:rp-guarantor","Guarantor (react-pdf, full data)","pdf:rp-individual","Individual (react-pdf, full data)",{"_61":250,"_63":251,"_65":252},{"_61":234,"_63":235,"_65":236},{"_61":191,"_63":192,"_65":193},{"_61":154,"_63":155,"_65":156},{"_61":86,"_63":144,"_65":145},{"_61":125,"_63":126,"_65":127},{"_61":107,"_63":108,"_65":109},{"_61":93,"_63":94,"_65":95},{"_61":77,"_63":78,"_65":79},{"_61":62,"_63":64,"_65":66},"id","internal","title","Internal","items",[67,68],{"_33":73,"_35":74,"_70":75,"_72":76},{"_33":12,"_35":69,"_70":71,"_72":62},"Support Ticket (Internal)","component","SupportTicketAdminEmail","audience","email:ApplicationUpdateConsentEmail","Application Update Consent","ApplicationUpdateConsentEmail","applicant","account","Account",[80,81,82],{"_33":90,"_35":91,"_70":92,"_72":76},{"_33":87,"_35":88,"_70":89,"_72":76},{"_33":83,"_35":84,"_70":85,"_72":86},"email:TeamInviteEmail","Team Invite","TeamInviteEmail","landlord","email:WelcomeEmail","Welcome","WelcomeEmail","email:OtpEmail","OTP Code","OtpEmail","billing","Billing & Credits",[96,97,98],{"_33":105,"_35":106,"_70":104,"_72":86},{"_33":102,"_35":103,"_70":104,"_72":86},{"_33":99,"_35":100,"_70":101,"_72":86},"email:TopupFailedEmail","Top-up Failed (Landlord)","TopupFailedEmail","email:OutOfCreditsEmail","Out of Credits (Landlord)","LowBalanceEmail","email:LowBalanceEmail","Low Balance (Landlord)","invites","Invites",[110,111,112,113],{"_33":122,"_35":123,"_70":124,"_72":76},{"_33":120,"_35":121,"_70":119,"_72":76},{"_33":117,"_35":118,"_70":119,"_72":76},{"_33":114,"_35":115,"_70":116,"_72":76},"email:PropertyLinkShareEmail","Property Link Share","PropertyLinkShareEmail","email:ScreeningInvitationEmailGuarantor","Guarantor Invite","ScreeningInvitationEmail","email:ScreeningInvitationEmail","Co-Applicant Invite","email:ApplicationInviteEmail","Invitation To Apply","ApplicationInviteEmail","screening","Screening",[128,129,130,131],{"_33":141,"_35":142,"_70":143,"_72":76},{"_33":138,"_35":139,"_70":140,"_72":86},{"_33":135,"_35":136,"_70":137,"_72":86},{"_33":132,"_35":133,"_70":134,"_72":62},"email:AppErrorAdminEmail","Processing Failed (Internal)","AppErrorAdminEmail","email:ReportGeneratedAdminEmail","Report Generated (Landlord)","ReportGeneratedAdminEmail","email:ApplicationReceivedAdminEmail","Application Received (Landlord)","ApplicationReceivedAdminEmail","email:ApplicationReceivedEmail","Application Received (Applicant)","ApplicationReceivedEmail","Landlord",[146,147],{"_33":151,"_35":152,"_70":153,"_72":86},{"_33":148,"_35":149,"_70":150,"_72":86},"email:LandlordDailyDigestEmail","Daily Digest — 8 PM EST","LandlordDailyDigestEmail","email:LandlordOnboardingEmail","Onboarding — Your Account Is Ready","LandlordOnboardingEmail","leases","Lease Lifecycle",[157,158,159,160,161,162,163,164,165,166,167],{"_33":189,"_35":190,"_70":170,"_72":76},{"_33":187,"_35":188,"_70":170,"_72":86},{"_33":185,"_35":186,"_70":170,"_72":76},{"_33":183,"_35":184,"_70":170,"_72":86},{"_33":181,"_35":182,"_70":170,"_72":76},{"_33":179,"_35":180,"_70":170,"_72":86},{"_33":177,"_35":178,"_70":170,"_72":76},{"_33":175,"_35":176,"_70":170,"_72":76},{"_33":173,"_35":174,"_70":170,"_72":76},{"_33":171,"_35":172,"_70":170,"_72":76},{"_33":168,"_35":169,"_70":170,"_72":86},"email:LeaseLifecycleEmail-11-guarantor-signed-landlord","11 Guarantor Signed · Landlord","LeaseLifecycleEmail","email:LeaseLifecycleEmail-10-guarantor-signed-tenant","10 Guarantor Signed · Tenant","email:LeaseLifecycleEmail-09-guarantor-signed-self","09 Guarantor Signed · Guarantor","email:LeaseLifecycleEmail-08-guarantor-sent","08 Guarantor Invite","email:LeaseLifecycleEmail-07-fully-signed","07 Fully Signed · All Parties","email:LeaseLifecycleEmail-06-declined","06 Declined · Landlord","email:LeaseLifecycleEmail-05-cancelled","05 Cancelled · Tenant & Guarantor","email:LeaseLifecycleEmail-04-landlord-turn","04 Awaiting Signature · Landlord","email:LeaseLifecycleEmail-03-tenant-signed","03 Signed · Tenant","email:LeaseLifecycleEmail-02-landlord-sent","02 Lease Sent · Landlord","email:LeaseLifecycleEmail-01-tenant-sent","01 Lease Sent · Tenant","ready-for-review","Ready For Review",[194,195,196,197,198,199,200,201,202,203,204,205,206],{"_33":232,"_35":233,"_70":209,"_72":86},{"_33":230,"_35":231,"_70":209,"_72":86},{"_33":228,"_35":229,"_70":209,"_72":86},{"_33":226,"_35":227,"_70":209,"_72":86},{"_33":224,"_35":225,"_70":209,"_72":86},{"_33":222,"_35":223,"_70":209,"_72":86},{"_33":220,"_35":221,"_70":209,"_72":86},{"_33":218,"_35":219,"_70":209,"_72":86},{"_33":216,"_35":217,"_70":209,"_72":86},{"_33":214,"_35":215,"_70":209,"_72":86},{"_33":212,"_35":213,"_70":209,"_72":86},{"_33":210,"_35":211,"_70":209,"_72":86},{"_33":207,"_35":208,"_70":209,"_72":86},"email:LandlordReportReadyEmail-score-bar","Assessment — color bar (org score_display = band)","LandlordReportReadyEmail","email:LandlordReportReadyEmail-combined-48hr","Combined — 48 & 72 hours (May Go Elsewhere)","email:LandlordReportReadyEmail-combined-24hr","Combined — 24 hours (Still Undecided)","email:LandlordReportReadyEmail-combined-6hr","Combined — 6 hours (Waiting On You)","email:LandlordReportReadyEmail-combined-1hr","Combined — 1 hour (Still Undecided)","email:LandlordReportReadyEmail-combined-15min","Combined — 15 min (Ready For Review)","email:LandlordReportReadyEmail-combined-instant","Combined — Instant (All Applicants Ready)","email:LandlordReportReadyEmail-48hr","Individual — 48 & 72 hours (May Go Elsewhere)","email:LandlordReportReadyEmail-24hr","Individual — 24 hours (Still Undecided)","email:LandlordReportReadyEmail-6hr","Individual — 6 hours (Waiting On You)","email:LandlordReportReadyEmail-1hr","Individual — 1 hour (Still Undecided)","email:LandlordReportReadyEmail-15min","Individual — 15 min (Report Is Waiting)","email:LandlordReportReadyEmail-instant","Individual — Instant (Ready To Review)","applicant-follow-ups","Applicant Follow-Ups",[237,238,239,240],{"_33":248,"_35":249,"_70":243,"_72":76},{"_33":246,"_35":247,"_70":243,"_72":76},{"_33":244,"_35":245,"_70":243,"_72":76},{"_33":241,"_35":242,"_70":243,"_72":76},"email:ApplicantInProgressFollowUpEmail-6hr","In Progress Follow-Up (6 hours — almost done)","ApplicantInProgressFollowUpEmail","email:ApplicantInProgressFollowUpEmail-3hr","In Progress Follow-Up (3 hours — submitted count)","email:ApplicantInProgressFollowUpEmail-1hr","In Progress Follow-Up (1 hour — applying count)","email:ApplicantInProgressFollowUpEmail-15min","In Progress Follow-Up (15 min)","blocker-states","Additional Item Templates",[253,254,255,256,257],{"_33":270,"_35":271,"_70":272,"_72":76},{"_33":267,"_35":268,"_70":269,"_72":76},{"_33":264,"_35":265,"_70":266,"_72":76},{"_33":261,"_35":262,"_70":263,"_72":76},{"_33":258,"_35":259,"_70":260,"_72":76},"email:ApplicationApprovedEmail","Approved","ApplicationApprovedEmail","email:OtherPartyHasntFinishedEmail","Other Party Hasn't Finished — After 48 Hours","OtherPartyHasntFinishedEmail","email:GuarantorRequiredByTenantEmail","A Guarantor Is Required","GuarantorRequiredByTenantEmail","email:DocumentsRequestEmail","1 Document Needed","DocumentsRequestEmail","email:AdditionalBankDetailsEmail","Additional Account Required","AdditionalBankDetailsEmail","group","ENV",{"_302":303,"_304":305,"_306":307,"_308":-7},"honeyProps",["P",277],"requestInfo",{"_290":291,"_292":293,"_294":295,"_296":297},"toast","user","sidebarOpen","consent","isProd",false,"isUnlocked","flinksUnlocked","landlordSelfSignupOpen",true,"hints",{"_298":299,"_300":301},"origin","https://preprod.truetenant.ai","path","/dev-preview","userPrefs",{"_298":299},"theme","light","timeZone","UTC","MODE","staging","STRAPI_API_URL","http://localhost:1337","SENTRY_DSN","https://fcc8ef0fefce750aab4564465d3835e5@o4511599258763264.ingest.us.sentry.io/4511806492049408","MOCKS"]